Privacy policy
Privacy Policy
Last updated: [INSERT DATE]
This Privacy Policy explains how SoakForce (“we”, “us” or “our”), operated by Valentin Luger, collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise use our services.
Store:
SoakForce
Website operator:
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39
1. Who is responsible for your personal data
The data controller responsible for the processing of personal data through this website is:
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
2. Information we collect
We may collect the following types of personal information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number, if provided
- Payment information, processed by our payment providers
- Order details
- IP address
- Device and browser information
- Website usage data
- Communication with our customer service
- Return, refund or complaint information
- Fraud prevention and security information
We collect this information when you visit our website, place an order, use our checkout, contact us, request a return or otherwise interact with our store.
3. How we use your information
We use your personal information to:
- Process and fulfill your orders
- Ship products to you
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Process payments
- Prevent fraud, abuse and unauthorized transactions
- Handle returns, refunds, replacements and complaints
- Improve our website and customer experience
- Analyze website performance
- Comply with legal, tax, accounting, product safety and consumer protection obligations
- Protect our legal rights and enforce our policies
4. Shopify
Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.
Your personal information may be processed by Shopify as part of the operation of our store, checkout, payment processing, customer accounts, order management and related services.
5. Payment processing
Payments are processed by third-party payment providers available at checkout. These may include credit card providers, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay or other payment methods displayed in our store.
We do not directly store your full payment card details. Payment information is processed securely by the relevant payment provider.
6. Shipping and fulfillment
To fulfill your order, we may share necessary order information with shipping carriers, fulfillment partners, suppliers or service providers. This may include your name, shipping address, phone number if required for delivery, email address and order details.
Some orders may be fulfilled from international suppliers or fulfillment partners, including suppliers located in China or other countries outside your country of residence.
7. Google Analytics
We use Google Analytics to understand how visitors use our website and to improve our store.
Google Analytics may collect information such as your IP address, device information, browser type, pages visited, session duration and interactions with our website.
Where legally required, analytics cookies and similar technologies are only used after your consent.
You can manage your cookie preferences through our cookie banner or through your browser settings.
8. Cookies
Our website uses cookies and similar technologies. Cookies are small text files placed on your device.
We may use:
Necessary cookies:
These cookies are required for the website, cart and checkout to function properly.
Analytics cookies:
These cookies help us understand website performance and visitor behavior.
Preference cookies:
These cookies help remember your settings and preferences.
Marketing cookies:
We do not currently use Meta Pixel or TikTok Pixel. If marketing cookies or advertising pixels are activated in the future, they will be used only where legally permitted and, where required, with your consent.
You can manage or disable cookies in your browser settings. Some parts of the website may not function properly if necessary cookies are disabled.
9. Legal basis for processing personal data
If you are located in the European Economic Area, the United Kingdom or Switzerland, we process your personal data on the following legal bases:
Performance of a contract:
To process and deliver your order, provide customer service and handle returns or refunds.
Legal obligation:
To comply with tax, accounting, consumer protection, product safety and regulatory obligations.
Legitimate interests:
To operate our business, improve our store, prevent fraud, protect our legal rights and maintain website security.
Consent:
For analytics cookies, marketing cookies, newsletter communication or other consent-based processing where required.
10. International data transfers
Because we sell worldwide and use service providers such as Shopify, payment providers, analytics providers, shipping carriers and fulfillment partners, your personal information may be processed in countries outside your country of residence.
Where required, we rely on appropriate safeguards for international data transfers.
11. How long we keep your information
We keep personal information only as long as necessary for the purposes described in this Privacy Policy.
Order, payment, customer service, tax and accounting records may be retained for the period required by applicable law.
12. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Restrict processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
validemadethis@gmail.com
13. United States privacy rights
If you are located in the United States, depending on your state of residence, you may have certain privacy rights regarding access, deletion, correction or opt-out of certain data processing activities.
We do not knowingly sell personal information in the traditional sense. If we activate advertising or data-sharing tools in the future that qualify as “sale”, “sharing” or targeted advertising under applicable law, we will provide the legally required notices and opt-out options.
To submit a privacy request, contact:
validemadethis@gmail.com
14. Children
Our products and services are not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14.
15. Data security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
17. Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
SoakForce
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39